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Reputation Management

Technology Will Help Your Business Succeed

Technology Will Help Your Business Succeed

 My next tip for helping your business survive and thrive in 2019 is . . . get your technology in order. If you run a register, you absolutely need a good POS system. If you manage inventory, you absolutely

kencollins February 6, 2019February 5, 2019 Digital Marketing, Facebook, General Business, Reputation Management, Sales Funnel, Search Engine Optimization (SEO), Website Design Read more

Reviews Get You Found in Search

Reviews Get You Found in Search

 One of the most simple ways to help your ability to be found in search is to get more online customer reviews. The more reviews you get (particularly with Google, Facebook, and Yelp), the better your change of being

kencollins June 13, 2018June 11, 2018 Reputation Management, Search Engine Optimization (SEO) Read more

How Facebook and Reviews Affect Business

How Facebook and Reviews Affect Business

 How does Facebook and Online Customer Reviews REALLY affect your business? Like this: Businesses that have a higher review score and an active favorable Facebook presence get more customers . . . fact.

kencollins May 7, 2018May 3, 2018 Facebook, Reputation Management Read more

What is Word of Mouth Marketing?

What is Word of Mouth Marketing?

 What is Word of Mouth Marketing in this day and age? Watch and find out!

kencollins April 30, 2018April 28, 2018 Reputation Management, Social Media Read more

How To Use Online Customer Reviews to Benefit Your Business

How To Use Online Customer Reviews to Benefit Your Business

 Do this one simple thing with your good reviews to magnify their benefit. What’s the one thing? Watch and find out!

kencollins February 26, 2018February 15, 2018 Reputation Management Read more

Fix Your Customer Service Before Marketing

Fix Your Customer Service Before Marketing

Customer service affects every aspect of your business. Bad customer service will result in lower customer retention, higher customer aquisition costs, lower purchase volume, and negative word of mouth – meaning more costs and less sales. However, get your customer

kencollins September 8, 2017 General Business, Reputation Management Read more

Monitor, Respond, and Amplify Your Reviews

Monitor, Respond, and Amplify Your Reviews

If you want to make the absolute best out of the reviews you get . . . then monitor for new reviews, respond to each and every one with a thoughtful and individualized response, and show off your latest and

kencollins June 29, 2017 Reputation Management Read more

Identify Unhappy Customers Before They Write a Review

Identify Unhappy Customers Before They Write a Review

Use your review funnel to identify unhappy customers BEFORE they write a bad review. We like to start people in the review funnel with two choices: thumbs up or thumbs down. Those who chose thumbs down will be given a

kencollins June 28, 2017 Reputation Management Read more

How To Convert Customers into Reviewers

How To Convert Customers into Reviewers

When asking and reminding your customers to review you, send them to a simple, easy, distraction-free landing page that quickly and easily walks happy customers through the review process on the platform they’re most comfortable with – and – recovers

kencollins June 27, 2017 Reputation Management Read more

Use Email Drip Campaigns to Get More Reviews

Use Email Drip Campaigns to Get More Reviews

The first step in getting more reviews is to ASK for them – and then REMIND people to write a review for you. Set up an email drip campaign so you can add customer emails to them. When you find

kencollins June 26, 2017 Reputation Management Read more
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