When asking and reminding your customers to review you, send them to a simple, easy, distraction-free landing page that quickly and easily walks happy customers through the review process on the platform they’re most comfortable with – and – recovers unhappy customers before they write a review. We like to start with a simple thumbs up and thumbs down – only two options to click. Thumbs up sends them to another simple page where they get to choose the review platform they like best – when they do, they are given quick instructions and one more click to get to your Google My Business listing or your Facebook page – wherever it is they chose. Thumbs down click are presented with a short form where they can explain what went wrong. You receive these form entries and can take care of the issue for them without a review being written.
This free training course will explain the importance of online customer reviews to your business, your SEO strategy, and your bottom line. We will explain the elements of a “review funnel” so that you might implement a system to encourage reviews, ask for reviews, remind people to review you, explain to your customers how to review you, provide instructions to make the process of reviewing you easy, head off bad reviews before they’re written, monitor for new reviews, and properly respond to reviews.